At Chill Chic, we strive to provide the best shopping experience. However, if you’re not completely satisfied with your purchase, our Refund & Return Policy ensures a hassle-free process. Please review the details below:
Eligibility for Returns:
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Items can be returned within 7 days of receiving your order.
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Products must be unused, unwashed, and in their original packaging with tags intact.
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Sale, discounted, or custom-made items are non-refundable and cannot be returned.
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please contact us immediately with photos of the issue. We will resolve it promptly.
Incorrect Sizes:
We do not accept returns for size-related issues. Please review the size chart thoroughly before making a purchase to ensure the correct fit.
Subjective Reasons:
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Returns will not be accepted for reasons such as:
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“I don’t like it.”
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“It doesn’t suit me.”
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“Someone at home didn’t approve of it.”
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Return Process:
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Contact or Message us at 03703108704 with your order details.
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Once approved, securely package the item and ship it back to the address provided by our support team.
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Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
Refunds:
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Upon receiving and inspecting the returned item, we’ll process your refund within 7 business days.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
We appreciate your understanding and encourage careful consideration before placing an order. Thank you for shopping with us!
Have questions or need assistance? Reach out to us via email or through our social media channels. We’re here to help!
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For any questions or concerns, feel free to reach out to us at 03703108704.